The criteria we used to choose our five-star caregivers were objective and measurable. However, once the group was selected, it was very clear that what distinguishes these caregivers is a set of intrinsic qualities that some human beings possess. It is all about personality and how it fits with the care recipient and his or her family. The following are some of the common traits we identified among our five-star caregivers.
Empathy and Compassion
Whether providing elderly care for someone who is ill or recovering from surgery, understanding and connection are vital. Good caregivers realize that care recipients may feel vulnerable, frightened, confused and uncomfortable. Being able to identify and allay these fears can create a sense of calm and trust for those receiving home care.
Patience
People needing home care usually do not have the same priorities or urgency
as those who don’t. They may take an hour to eat a small meal or to put their clothes on, even if they have to be at an appointment. A great caregiver has the patience to adjust to the moods or behavioural changes in the care recipient and to weather his or her bad days.
Emotional Maturity
People receiving home care typically lack the ability to be fully independent and self- sufficient, which can lead to frustration and lashing out. Many seniors are also diagnosed with a form of dementia that can cause behaviour that is often challenging for caregivers to deal with. Good caregivers can separate themselves from potential anger and resentment and avoid taking the situation personally while continuing to provide high-quality service.
Reliability
Care recipients come to depend upon their caregivers and often grow attached
to them. Caregivers must always be punctual, particularly if they are providing food or administering medical care. Unless there is an emergency, a terrific caregiver shows up on time even during adverse weather conditions.
Flexibility
Very few things in life are stable or constant. With the sick and elderly, needs and priorities change and unexpected events happen, sometimes suddenly.
A good caregiver is prepared to go with the flow and provides quality care consistently as changes occur.
Encouragement with Realistic Expectations
Great caregivers can calm and reassure those they are caring for. They recognize their capabilities and encourage self-sufficiency while still providing the necessary amount of attention to their home care duties. They have realistic expectations about their care recipients’ capabilities and offer individualized and appropriate elderly care while helping care recipients maintain their dignity and independence.