Are Mobility Devices Covered? You Have Options

Mobility devices are crucial in helping seniors maintain their independence and they make it possible for a caregiver to assist them to move around in their homes. Without access to mobility devices, elderly persons risk a complete lack of independence and often, isolation which has been proven to significantly impact mental and physical well being, and mortality.

Seniors with mobility issues have special needs, and agencies like Living Assistance Services, provide caregivers who are knowledgeable in their use.

These devices can be costly, but fortunately, government-funded programs and private insurance can help cover most or all of the cost of devices.

The Assistive Devices Program (ADP)

Subject to a required application for a funding assessment that must be completed by an Authorized Registered Occupational Therapist (ADP), Ontario residents with a valid health card and a disability that requires the use of a mobility aid for six months or longer can get help paying for mobility devices. Upon approval of the application for funding by ADP, the program covers 75 percent of the cost of the device, so you only pay 25 percent.

If you receive financial support from Ontario Works or Ontario Disability Support Program (ODSP), ADP will cover 100 percent of the cost.

Devices that are covered by the program include:

  • manual and power wheelchairs
  • power scooters
  • wheeled walkers
  • power add-on devices that can be added to an existing manual wheelchair
  • positioning devices, such as head and back supports, cushions, etc.
  • forearm-crutches
  • replacements if your device is worn-out, your needs have changed, or you no longer fit

You can find out how to apply at:

Private Insurance Plans

Some seniors opt to supplement their OHIP coverage with private insurance. While plans and health insurance providers vary in what is covered and how much of the cost is covered, many do offer partial coverage for the cost of mobility aids.

Check your insurance policy or contact your provider to find out which devices are covered by your plan.

If You Can’t Afford to Cover Your Share of the Cost

If you’re not able to afford to pay your portion of the cost for a mobility device, there are a number of volunteer and non-profit organizations in Ontario that may be able to help with financial assistance or by providing a mobility device free of charge. Some of these include:

  • March of Dimes Canada
  • Lions Clubs
  • Rotary Clubs
  • Royal Canadian Legion

David Porter, CPCA

Living Assistance Services – Senior Home Care

Article Resources:
Assistive Devices Program – Mobility Aids.
Seniors and Aging – Assistive Devices.

Sleep and Aging – Improving Sleep Quality in Older Adults

You would think that not needing to get up at the crack of dawn or lose sleep over work stress would be one of the biggest perks of being a senior. Unfortunately, poor sleep and sleep disorders are common in older adults.

Numerous studies have found that sleep patterns change as we age. Sleep becomes fragmented and many older adults find themselves up too early even though they feel tired. Certain medications, chronic pain, medical conditions, and mental health issues, such as depression, contribute to poor sleep. A person’s lifestyle and sleep environment can also make a good night’s sleep hard to come by.

Not getting enough sleep doesn’t just make you feel lousy, but it’s also been shown to have a negative impact on health. It can trigger or worsen feelings of sadness and anxiety, lead to cognitive decline, and increase the risk of serious medical conditions and early death. Fortunately, there are things that can be done to improve sleep quality and help you or your aging loved one wake up bright-eyed and bushy-tailed.

Proven Ways to Improve Sleep without Pills

Before turning to sleeping pills, which have side effects, increase the risk of falls, and don’t address the cause of poor sleep, consider medication-free remedies for better sleep.

There are all kinds of natural remedies and lifestyle changes that have been proven to improve sleep, such as exercise and warm baths.

While our caregivers are able to provide home health care services when needed, they provide non-medical home care, too. This includes helping with all of these proven sleep remedies and other activities known to improve sleep.

How In-Home Care Can Help a Senior Get their ZZZs

Establishing a regular sleep schedule is an important part of sleep health. Part of that involves keeping active and resisting the urge to spend time in bed or sleeping during the day. For a senior who spends most of their time alone, this can be easier said than done.  A caregiver can help with this and more, including helping seniors:

  • stay active by accompanying them on walks or to other physical activities such as fitness classes
  • remain social and engage with others by escorting them on visits with friends or to social outings, or by offering regular companionship, such as playing games or going to a movie
  • ensure healthy meals are prepared and eaten 2 or 3 hours before bedtime so as not to interfere with sleep
  • help create a sleep-friendly environment, such as making sure bedding is clean, elevating your feet, blinds are drawn, and the room temperature is comfortable for sleep
  • assist with a soothing bedtime routine, such as a warm bath or a sponge bath or reading
  • get out in the sunlight, which helps with melatonin production and improves mood and the sleep-wake cycle
  • watching for side effects of medication that may be interfering with sleep

If you’re a senior who’s having trouble getting a good night’s rest or have noticed aging parent or loved one puttering about in the wee hours of the morning, an in-home caregiver may be able to help.

David Porter, CPCA

Living Assistance Services – Senior Home Care

Article Resources
Jean-Philippe Chaput, Suzy L. Wong, Isabelle Michaud. Duration and quality of sleep among Canadians aged 18 to 79. Statistics Canada.
Suzuki, Keisuke et al. “Sleep disorders in the elderly: Diagnosis and management.” Journal of general and family medicine, vol. 18,2 61-71. 30 Mar. 2017.
Jonathan Desaulniers, Sophie Desjardins, Sylvie Lapierre, and Alain Desgagné, “Sleep Environment and Insomnia in Elderly Persons Living at Home,Journal of Aging Research, vol. 2018, Article ID 8053696, 7 pages, 2018.

If a Telemarketing Scammer Calls, Will Dad Know What To Do?

According to the Government of Canada, fraud is the number one crime against older Canadians. Seniors are targeted because they’re often home during the day, tend to be more trusting, and often don’t have friends or family nearby who they can go to for advice when someone calls or comes to the door.

Even though telemarketing and other types of scams make the news daily, many seniors still don’t know what to do if a scammer calls or turns up at their door. One of our clients experienced this very thing recently. Thanks to the quick thinking and actions of their caregiver, the scam failed, saving our client a very large amount of money that would otherwise have been lost.

Peace of mind when you hire an in-home care provider

A professional in-home care provider wears many hats, including driver, housekeeper, cook, and trusted companion. You can add gatekeeper to the list and no one gets past the gatekeeper!

Our client’s experience showed us once again how valuable in-home care services can be for seniors who want to remain in the comfort of home and maintain their independence. Even the savviest of people can fall prey to a con artist.

An in-home caregiver is there to assist with the practicalities, such as activities of daily living, home healthcare, and more. What many don’t realize is that a professional caregiver is always on the alert when it comes to protecting their client. They are trained to spot changes in behavior and anything out of the ordinary in order to be able to act quickly in the best interest of their client.

Hiring in-home care services doesn’t just take some of the caregiving responsibilities off the family’s plate, but also provides peace of mind. Your loved one has someone there to look after them when you’re not able to. Our client and their family are grateful for the quick thinking of the caregiver and so are we.

Tips to help prevent senior fraud

Having someone check-in regularly, such as a family member or elderly care provider can help a senior avoid being scammed. Here are a few other tips that can help:

  • Never give out your credit card, bank account, or any other personal information to someone over the phone, the internet, or at your door unless you are sure you know the person or organization you’re dealing with.
  • Never tell anyone your PIN or account passwords.
  • Ask for input or advice from a family member before making a purchase or ordering anything.
  • Be suspicious if anyone you don’t know asks you to send them money, even if they insist it’s an emergency or their story seems plausible.

Many seniors don’t report fraud due to embarrassment, but all fraud should be reported even if the amount of money is small. Report fraud to your local police department or call PhoneBusters at 1-888-495-8501.

David Porter, CPCA

Living Assistance Services – Senior Home Care

Article Resources:
What every older Canadian should know about: Fraud and scams. Government Canada.

Social activities for widowers

When a man loses his life partner, adult children often think first about tending to the basic needs, like making sure dad is eating and taking his medication. While these things are important, of course, social and mental wellbeing is also important. As a matter of fact, studies have confirmed that social wellbeing plays an important role in a senior’s physical and mental health.

A man’s social health often suffers after the loss of a partner. He doesn’t just lose a loved one, but also the person with whom he shared meals and conversations and went places with. Sadness and a loss of motivation to get out and socialize are common immediately after losing someone. But often, isolation also sets in, especially when the deceased person was the one who took the lead organizing gatherings social activities.

Home care helped my friend Michael cope after the loss of his partner. Home care services don’t just include helping with the practicalities of daily life. Some services offered by a home care agency can also have a positive impact on a senior’s social and mental wellbeing.

Home care, transportation, and companionship – how it helps

It’s not easy and often not possible to be there for loved ones like Michael when he’s feeling sad, lonely or in need a boost in spirit. Hiring a professional caregiver can help. Along with the vast array of home care services related to the activities of daily living, in-home care services also include joyful companionship and transportation and escorting to activities and appointments.

Our professional caregivers can help clients just like Michael cope with the loss of a life partner by giving them someone to:

  • drive them to social events, such as church or get-togethers with friends or family
  • accompany them on errands such as shopping or medical appointments
  • play games with, go for a walk, or attend a sporting event or movie with
  • prepare and share a meal with

Some fun social activities to consider

Here are some engaging social activities that can help a senior widower cope after their loss:

  • Volunteering. There is evidence that volunteering helps seniors maintain social contacts and stay active and connected to their communities. Volunteering also promotes a sense of self-worth and keeps them stimulated. All these benefits are good for their emotional and physical wellbeing.
  • Walking. Walking helps seniors maintain their independence and health. You can find a walking group in just about every neighbourhood, including mall walking groups. Walking alone, with friend or caregiver, or in a group is a wonderful way to stay fit, enjoy nature, and relieve stress, anxiety, and depression.
  • Arts and crafts. You don’t need to be Picasso to enjoy painting or creating art. Seniors centers and community centers offer classes for all levels in painting, drawing, and sculpting. You can also find local groups for scrapbooking, photography, and more. It’s not just fun; art therapy is used to improve quality of life and stimulate the brain in people with dementia.
  • Sporting events. If health permits, joining a senior sports league is an exciting way to meet others and stay fit. If you’re more of a spectator, attending sporting events is just as much fun. To keep costs down, skip major sporting events and instead head to the local ballpark or arena to cheer on your local junior hockey, lacrosse, or baseball team.

If you or a loved one is looking for help after the loss of a life partner and would like to learn more about our home care services, give us a call. We’re here to help.

David Porter, CPCA

Living Assistance Services – Senior Home Care

Article Resources:
Volunteering and Older Adults.  Volunteer Canada.

A Case Study for Long-Term Care Insurance

Contributed by Shehnaz Hussain, Intuitive Financial Solutions

Looking at Senior’s as well as Caregiver’s perspective

A parent has fallen, and daughter gets a call and she lives in another province.
A possible situation that can affect any of us at some point.

Let’s look at some realities

Mother fell. Had hip surgery, was in rehab and got discharged.

The good news:

  • Mother has great long-term care insurance, so family don’t have to worry about where the money will come from for home care especially on days when CCAC is not able to cover the care. Family can start with around-the-clock care and could cut back to one 8-hour shift a day. Mother still a high fall risk.
  • Mother and daughter have a close relationship and rarely disagree.

The bad news: 

  • The dynamics of dealing with mother with the new circumstances.

Mother was moved to the nursing home at 9 p.m. Daughter arrived shortly after to find mom upset about the fact that she was sharing a room, since she had been expecting a private room.

She was told she would be getting a semi-private room for rehab. Blamed daughter for not taking care of her as the daughter had not gotten a private room.

The next morning, mother informed daughter that they had awoken her in the middle of the night because the roommate had died. Guilt for daughter. Relationship dynamics changed.

When mom returned home and family started discussing home health care details — such as when to reduce the caregiver hours from 24 to 8 — it was soon clear mom and daughter disagreed. Daughter wanted more; mom wanted less. Managing mother became more stressful than managing her care.

Caregiving is challenging

Often seniors feel, “I don’t need this, because my family will take care of me” — a reality check is needed. Yes, family is there. But do you want your kids to take you to the bathroom, help you shower, and give up their careers to become a full-time caregiver?

One of the best things about having long-term care insurance policies is that the family gets the ability to supervise the care rather than provide it hands-on.

Many family caregivers are trying to work at the same time. That’s tough — caregiving takes time.

Being a caregiver can affect one’s health. A recent study showed that among working women 50 and older, 20% of caregivers reported fair or poor health, more than double the number of non-caregivers,

The continuum of care

Stand-alone long-term care insurance is not nursing home insurance. It is nursing home avoidance insurance. Most of the care is being received at home, and virtually everybody wants to stay at home.

You have a very good chance of being able to get care at home. And with a long-term care plan in place, you have the dollars coming in to maintain control.

Navigating the system

This is tough. Knowing a lot about long-term care one assumes it would be smooth sailing. Wrong!

Mom was going to need home health care when she came home. What would happen after daughter goes back?

Many things need to be considered…A care coordinator, appointments and transportation, in home care costs…all of these can be covered with the long-term care plans. Some practical realities that we sometimes think are easier to manage than they really are.

Long-term care insurance is a friend of the family and can help keep relationships and finances intact. Seriously consider looking at getting some care insurance and keep the peace.

It’s Never Too Late to Try New Things

A video of a 102-year old grandmother skydiving has been making its way around social media. While jumping out of a plane is not everyone’s idea of a good time, her story is a great reminder that it’s never too late to try something new.

With the warm weather finally here, what better time to get outside for a little adventure. And by adventure we mean any new experience – no freefalling from a plane needed.

Getting out with help

Not every senior has the mobility to just up and leave the house on a whim. Physical limitations, living away from family and other challenges can make it difficult to get out and about. Even a senior who isn’t receiving home health care for medical needs can enlist the help of a home care provider to help with outings and transportation. A caregiver can help get you to and from where you need to go and escort you to social outings and events or help you get out for some fun and new adventures.

Some activities to try this spring and summer

Ontario is full of beautiful parks to explore and sights to see with something for everyone. There’s also no shortage of activities for seniors looking to try something new and meet new people, regardless of their age or mobility.

Here are 3 activities to get you outdoors this spring and summer:

Lawn bowling – A favorite with old and young; lawn bowling is a low-impact activity that allows you to enjoy the outdoors and meet new people. Lawn bowling clubs are located across the province, with one in just about every city or town. You can find lawn bowls near you by visiting the Ontario Lawn Bowls Association site at:

Pickleball – This is a net and ball game that’s similar to tennis, but played on a smaller court and at a slower pace. It has become very popular with the aging community in recent years. Pickleball Ontario has locations across the province and is also affiliated with the Ontario Senior Games Association (OSGA) who hosts tournaments. To find a place to play pickleball in Ontario, visit:

Pole walking – Also called Nordic walking, pole walking is a great activity for seniors, including those who may be a little unsteady on their feet. You walk at your own pace with specially designed poles that help you use your entire body. It’s a wonderful way to get out and enjoy nature and explore new places on your own or with others. You can search pole walking groups in your area on the Nordixx website at:

This list barely scratches the surface of the many activities that seniors of all ages, fitness, and skill levels can get out and enjoy. Some other ideas: tai chi, yoga, dancing, nature walking/hiking… the list is endless!

David Porter, CPCA

Living Assistance Services – Senior Home Care

The Things I Learned from my Grandparents

As a young adult, you probably rolled your eyes more than once as your grandparents gave you their advice. Stories of walking 100 miles to school, usually barefoot and in the rain or snow probably preceded lectures on waste and spending money on frivolities. We’ve all been there.

Inevitably, like other generations before you, a time came when you realized that the lessons they taught you actually stuck and shaped who you are today.

In honor of grandparents and the knowledge and life lessons that they pass down with the kind of love that only a grandparent can give, we share some of those lessons with you.

Here are valuable life lessons learned from grandparents as shared by three of our clients.

“Never make fun of someone because they have an accent and don’t sound like you. It means they speak more than one language.”  – Gina D.

My grandfather, a proud European man, tried to learn English the few years he lived in Canada. He found it incredibly difficult and only learned a handful of words, but his pride when he spoke those few words – even when they didn’t make sense – was very evident. To him, speaking multiple languages meant more opportunities. I went on to learn 3 other languages which has served me well in my career and given me and my brothers the lifelong gift of being accepting of others, regardless of our differences.

“Think before you spend.” – John C.

As a kid, I would run to the convenience store and spend my allowance on chips, pop, and playing on the video game machine in the store. The money would all be gone before I walked out of the store and I’d spend the rest of the week complaining that I didn’t have any money. My grandfather taught me how to budget my allowance so that it would last. I opened my first bank account and with his guidance and learned to save money.

“Laugh all the time, as much as you can. It will keep you young and make everything better.” – Anna S.

My grandmother laughs all the time and she is over 100 years young now. Growing up, my siblings and I learned to see the lighter side of everything and the value of laughter and making your own happiness. It has gotten us through some of the darkest times in our lives. We are often praised by others for our positivity and told that our laughter and good spirits are infectious. We’re all also quite young-looking for our ages, which is a nice bonus that we attribute to all the laughing!

David Porter, CPCA

Living Assistance Services – Senior Home Care

Proud to be in the Service of Canada – Honouring our Veterans

June marks the 75th anniversary of D-Day and the Battle of Normandy.

Living Assistance Services would like to express our heartfelt gratitude for the 14,000+ Canadians who died serving and those who are still with us. We salute their bravery and sacrifice, not only on the anniversary, but every day.

We have many veterans as clients and have the privilege of providing care to those who did so much for us. Our caregivers have been touched by these brave and selfless heroes, many of which still live with the lasting effects of battle.

As the years pass and the number of living Canadian veterans of the Second World War gets fewer, it’s even more important to hear their stories and know what they did and why, and cherish our freedoms, which they fought for.

Our veteran clients have shared so many great stories. We have cried with them as they’ve opened up about the hardships and unfathomable experiences of war. We have laughed with them as they shared funny memories of time spent with other heroes who became lifelong friends. We also get to hear about the challenges and the joys of what their lives are today, which we are so honoured to be an integral part of.

We can’t express enough the immense pride we feel having the opportunity to be a part of the lives of some of these incredible seniors. Having the opportunity to provide compassionate and respectful care to our veterans is an honour that is not easily put into words.

Being able to live in their own home symbolizes independence and the freedom to make their own decisions – something that rings true for all seniors, but is especially poignant to those who fought for the freedom of others.

From helping make their homes more comfortable, lending an ear to hear their stories of life before and after their call of duty, or providing comfort or medical home care to those still dealing with the emotional and physical effects of their sacrifice – we are grateful for the opportunity.

How Will You Remember

As with other years, some of our caregivers will have the pleasure of accompanying these special clients to events to remember and praise their service. It’s just another way that we get to do our part to honour them.

We will continue to cherish these clients and the thousands of others who fought for Canada.

If you too would like the opportunity to show your respect and help others continue to remember their sacrifice, a list of events in your area is available through the Veterans Affairs Canada events page.

From the bottom of our hearts, thank you. We will never forget.

David Porter, CPCA

Living Assistance Services – Senior Home Care


Pros and Cons of Home Care Agency vs A Private Caregiver

If you’re considering home care services for yourself or an aging parent, you may be torn between hiring a private individual as a caregiver or working with a home care agency. Understanding the key differences between the two is important. After all, the caregiver you hire is going to be inside your loved one’s home and will be entrusted with their care.

Here we outline the benefits of a home care agency versus a private caregiver:

1. Legality and tax deductions

To hire a private caregiver as a legal employee, the employer (who is the person paying for the service) is responsible for Canada Revenue Agency (CRA) ongoing remittances. This includes submitting payroll records and calculating and paying the necessary income tax, Canada Pension Plan (CPP), Workers Compensation premiums, Employment Insurance (EI) deductions, as well as following provincial labour laws and regulations related to statutory holidays, overtime pay, and vacation pay.  Private employers are also responsible for, and should be concerned about, any discrimination and sexual and other harassment claims, wrongful/constructive dismissal actions, “notice” and severance pay issues. Agencies manage all of these tasks in addition to disciplining or replacing the caregiver if he/she is not satisfactory, replacing caregivers if sick, on vacation, on maternity leave or taking personal time off.

A caregiver who is employed by a home care agency is paid directly by the agency thus eliminating most of the risks and responsibilities and saving the client from having to undertake a multitude of mandatory reporting responsibilities.

2. WSIB coverage in the event the caregiver is injured on the job

If a “private” caregiver is injured on the job, the employer is liable for compensation which can be long term depending on the severity and nature of the injury. Caregivers employed by a home care agency are covered under WSIB (Workers Safety and Insurance Board) and any claims are between the WSIB and the home care agency, not the client.

If hiring private staff, employers need to register (and remit) with WSIB as an employer and ensure that their home insurance policy covers any injuries not covered by WSIB.

3. Insurance against theft and damage

Reputable home care agencies have an extensive screening process for potential employees which includes a thorough interview process, reference checks, and criminal background check. This helps ensure they hire honest, dependable, and professional staff.  Home care agencies also fully insure their staff for liability and dishonesty for your protection and theirs.

When you hire a private caregiver, you are responsible for having adequate home insurance coverage in place to protect from theft or damage to the home or contents caused by the individual providing care.

4. Quality of care

The quality of care really comes down to the individual providing care, regardless of whether they work privately or for a senior care agency. One key difference between hiring a home health care agency versus a private caregiver is that if you are unhappy with the quality of care, you can immediately request a replacement worker. Agencies also undertake a due diligence process to ensure they are hiring experienced and qualified caregivers who take pride in offering excellent care. Many caregivers work with their agencies for years and have a verifiable and proven track record.

If you’re unhappy with or dismiss your private caregiver, you will have to start the entire advertising, interviewing and hiring process and employee registration all over again possibly leaving you or your loved one in the lurch.

5. A Change in Care Needs

Most reputable home care agencies maintain an extensive call list and have the staff needed to accommodate a client’s changing or increasing needs. This also means coverage is available if the caregiver calls in sick.

Along with other caregivers, an agency has PSWs and nurses available to handle more advanced home healthcare needs if and when they arise. Most reputable agencies also employ a Registered Nurse as a supervisor to their PSW and RPN field staff.

A private caregiver works alone, making it difficult to manage changes in schedule, unanticipated absences, vacations or more complex care recipient challenges.

8. Types of Care

The types of care offered by home care agencies range from companionship and help with daily activities, such as shopping and errands, to advanced home health care, such as injections and wound care.

While some private caregivers are able to provide different types of care, it’s not easy to find one which is professionally trained and licenced to provide medical care. This speaks to an agency’s ability to accommodate change when and if it is required. Privately hiring and paying for private licensed nurse for a care recipient who may not always require medical care at home is rarely financially prudent. A home care agency offers the flexibility of choosing as much or as little care as needed with the ability to adjust the schedule at any time.

There is much greater risk and responsibility involved when hiring privately and assuming the role of employer. A home care agency handles the screening and legalities, thereby providing peace of mind for the care recipient and their family.

David Porter, CPCA

Living Assistance Services – Senior Home Care

Interviewing caregivers for the first time – Do you know what questions to ask?

You want to provide your aging parent with the best care, but knowing how to go about it can be a little daunting.

Choosing a home health care agency is the first step and often the first choice when hiring a caregiver. While there is no shortage of private caregivers advertising their services online and in the newspaper, a home care agency is usually the first choice for families and their seniors for several reasons.

We obviously can’t speak for all agencies, but caregivers who work for Living Assistance Services:

  • must pass our thorough screening process, including a check of credentials and criminal check
  • must have at least two years of professional experience
  • are hired based on credentials and experience, as well as personality

Home health care agencies also have staff available to assist with the ever-changing needs of the elderly, including qualified PSWs (personal support workers) and RPNs (registered practical nurses) who work under the direct supervision of an RN (registered nurse).

What to Ask

Once you’ve decided on a home health care agency, it’s still important to do your due diligence when it’s time to choose your loved one’s caregiver. This is important because, after all, this is the person who you’ll allow into your loved one’s home and entrust with their care.

Asking the right questions when interviewing potential caregivers is key. We’ve compiled some standard questions that can offer valuable insight into the caregiver’s skills, and, just as importantly, their reasons for wanting to work with seniors.

  • What is a PSW?
  • Are you comfortable with the duties required? (Be sure to review the job description, which may include personal care, such as hygiene and dressing, light housekeeping, shopping and errands, meal preparation, and companionship, such as reading a book or playing cards.)
  • Are you comfortable with pets? (If your loved one has pets)
  • Do you have a medical condition or limitation that would prevent you for performing the tasks required?
  • What experience do you have caring for seniors and/or people with cognitive impairment?
  • Are you able to be flexible and change or increase hours if needed?
  • How do you feel about the elderly and/or people with disabilities?
  • Have you ever dealt with an emergency? If so, what was the emergency and what did you do?
  • How would you deal with a client who refuses to comply with care? For example, if they refuse to take their medication or won’t take a bath?
  • How would you respond if the person you were caring for was verbally and physically aggressive towards you?
  • Under what circumstances would you say it is acceptable to break a confidence of a client? For example, would you tell me if my mom/dad did or said something concerning or about what happened at their doctor’s appointment?

Once you’ve completed the interview obtain copies of the caregiver’s documentation such as proof of education, first aid training certificates, etc. You will also want to get written permission and check references.

A reputable and transparent home care agency should have nothing to hide and will happily answer your questions and provide the documentation requested. Their literature and website should provide you with information relative to their experience, their range of services, their management team and the principles of their agency.

We understand that every person’s situation and needs are different. Hopefully, you find this information helpful when you’re ready to start interviewing potential senior care candidates.

Feel free to contact us if you have any questions. We can help!

David Porter, CPCA

Living Assistance Services – Senior Home Care