References

This is what some of our clients have to say...

• “David, I wanted to pass on to you my compliments of the staff from Living Assistance that I have dealt with in the past few months. Elvira Flores has been extremely helpful in putting together a schedule for my mother and in coordinating the caregivers. She is always supportive and pleasant and she follows up on matters in an expeditious manner… we have had regularly Faith Quidella and Jacqueline Leslie. Faith has worked very well with mom and is very professional in her dealings. We have had Jacqueline more frequently and I have been extremely impressed with her. She is professional, kind, attentive, supportive and smart. She reports thoroughly to the next caregiver both in written format and orally. I am pleasantly surprised at how well my mother is getting on with Faith and Jacqueline. Indeed, it is a relief. We take things week by week as we deal with mom’s health, but Living Assistance’s support is appreciated. (And the fact that I can speak with someone in the office during the weekend!)”
  B.W

• “We were entirely pleased with the service and care received and were grateful.”
  DL

• “Marilyn was an excellent caregiver. She took the initiative in doing what needed to be done without having to be directed. She was always positive, energetic and punctual. I would rate her highly on personal care (showers) for my husband, on housecleaning, cooking and a very safe driver. I have recommended your agency to many friends as we were very well cared for.”
  Shari Ezyk

• “The carers provided by Living Assistance were exceptionally kind and committed to her care. This was not always easy, but they continued to be supportive, encouraging, understanding and positive. Our family has recommended Living Assistance to other family friends who have also found the care offered excellent.”
  Griselda Kellie-Smith

• “ At a time when my father was seriously ill and returning from hospital to his home, Susan Sainsbury and her administrative support team met the care needs of my parents to the fullest. I would enthusiastically recommend the services of “Living Assistance” to any family in a similar situation. We found them to be not only professional but caring.”
  Keith Townley

• "The house was always neat, and my mother's things were always clean and organized. My mom was always clean, groomed and in a clean night gown. The bedsheets always looked fresh and cared for. The girls were always happy and polite. They seemed to get along well with each other and communicate well with each other. They worked well together as a team. Emily was the main caregiver during the days Monday to Friday. She was always very organized with food and supplies. She never let anything run out. She prepared thoughtful balanced meals that my mom enjoyed. She always made sure everything was well stocked, from kleenex to water, and any other food or supplies my mom needed. She was careful with expiry dates on the food, and kept the fridge clean and organized. It was a pleasure having such a great team working for my mom. Thanks again to Emily, Faith, Gemma and Carol."
  Ms. L.S.

• “We were extremely pleased with both Nelba and Joy. They were polite and caring and made good use of their four hours a day with us. Nelba was excellent...We would highly recommend both girls as we would Living Assistance Services. Thank you for your assistance."
  C. Barrett

• “Norhaya was the best thing that happened to my family. She lovingly took care of my mother when she was dying and my father looks at her as one of his children. My dog adored her. She’s dearly missed by my whole family. I would definitely use your agency in the future and will refer you to anyone who asks."
  Mrs. Khan

• “All 4 girls worked well but Andrea was exceptional both in personality, nursing skills and caring beyond expectation."
  Mr. & Mrs. Evans

• “I would highly recommend your service. Please feel free to provide my phone number to future clients. Thank you for making Mom & Dad’s life so much easier. We are very grateful."
  Jane Anderson

• “Both Arlene and Medina (weekends) were not only exceptionally skilled in taking care of my husband Bob who has MS, they were kind, fun and great cooks. Bob said both caregivers were wonderful. He was very relaxed and enjoyed their company.
  I spent the first day with Arlene; I knew I had no worry while I was away – such a professional. Both these ladies and your wonderful agency, allowed me to have a relaxed holiday knowing Bob, my cats and the house were so well looked after. Thank you sincerely."
  Judy Midgley & Bob

• “Your caregiver was only here 1 day but was an exceptionally nice man."
  S. Campbell

• “Very likeable and easy to be with. Very willing."
  H. Brodeur

• “…Thank you for all your help. You’re making such a big difference in everybody’s lives. God bless you and your family. Keep up the good work."
  Jessica

• “Thank you…I was very impressed with the timeliness within which you, and your organization, responded to my requests …of course, I will gladly recommend you to others should the occasion arise.”
  G .Ranking

• “David, … thank you so much for your help and concerns. I appreciate everything you did for me, beyond words.”
  J. Vanderleck

• “David, thank you. You gave me hope and help when I didn’t have the ability to think clearly. Your thoughtfulness and consideration would never be forgotten. Thank you… I appreciate your being you.”
  M. Fields

• "Joy was superb! Very observant, smart, caring person. Always working beyond the call of duty and was great at anticipating our needs. She was always a step ahead. Her heart is truly in the job! I couldn’t have asked for anyone better! She gets my highest recommendation. Thank you."
  M. Cathers

• "Fi was a very caring and nice person to have around who became a friend."
  J. Irvine

• "Exceptional!"
  M. Sadowski

• "I was very pleased with the care I received. They were all very friendly, willing to help me with any requests."
  Mrs. E. McClelland

• "We found Judy to be completely satisfactory for our needs. She went out of her way to be helpful and cheerful...We would certainly call upon you again if we need your service."
  E. Palfery

• "We were extremely pleased with the quality of care provided. This is a hard job and the caregivers were always cheerful and ready to help in any way. I would recommed either Anita and Maria anytime."
  R. Torokvei

• "I would appreciate it if you would pass on to Helen my gratitude for all the care she gave to Jack. He responded well to her gentle manner and the nurses said he looked forward to seeing her. I am glad he had someone as compassionate as Helen in his life."
  Ms. McIntyre

• "... I was more than satisfied with your services, Thank you."
  J. Hewitt

• "You can use Myra as your model caregiver. She is perceptive, enterprising, energetic and cooperative. She has a keen sense of humour and was cheerful and resourceful…further I felt I could trust her completely. I think she operates at a high ethical level, and a high level of competence."
  Mrs. Burke

• "The wonderful experience of using LAS is that you never find yourself 'holding your breath'. Service delivery is 100%…100% of the time!"
  Mr. & Mrs. Harvie

• "Nieves is a caring, compassionate person who was always interested in making my mother comfortable and didn’t need to be told what to do. She also stayed one step ahead of things and anticipated how she could help and what needed to be done next. I would highly recommend Nieves as a trustworthy and loyal employee."
  L. Winship

• "It seems longer than 15 months since I placed a desperate call to you for help on the Friday of the Labour Day weekend. From the beginning you and your staff have always been there for our family and provided quality caregivers for my mother, sometimes on the very last notice. For that we are grateful. Caring for someone who has always cared for you, and who is now retreating into an Alzheimer's induced world, is very stressful. To encounter people who understand and can relieve some of the stress is so necessary. I can't thank you enough and will gladly refer anyone in the same position to your office. Please continue to offer this high quality service as it seems to be needed more than ever in our aging world."
  K. Hurst

• "The care and companionship that your caregivers provided my grandmother was exceptional. All of her needs were anticipated and met. Although she is now in a nursing home your staff made it possible for her to stay relatively independant for as long as possible. Thank you David for your commitment to my grandmother and my family."
  L. Drake-Nightingale

• "Thank you for your tenacious efforts on my behalf. I'm glad to have Jill back already. I need her help badly and she is lovely to have around."
  J. Strasser

• "Beverly was a most enjoyable helper. She is efficient, good driver and cook. We would employ her any given time again. Our experience with your agency is excellent. We already recommended you."
  Dr. Marion Seger

• “Mom is well...loves Jessica and very happy with twice a week...Jessica gives her companionship...they have bonded deeply."
  C.H.

• “Many thanks for the excellent care and support of my mother during the past three years. Evangelita was a compassionate and empathetic caregiver that my mother very much appreciated."
  M.R.

• “Many thanks for the excellent care and support of my mother during the past three years. Thank you so much. Jacqueline was wonderful."
  B.G.

• “You have been so wonderful with your caregivers and last minute requirements. What a special gift each of you have."
  C.B.

• “Thanks to my thoughtful friends at Living Assistance...It is assuring to know that someone, beside family, cares for you and will help when needed."
  L.G.

• “Marilyn was a great help...we would recommend her to others."
  P.C.

• “Thanks 4 everything! Mom is very happy with the support your service gives her."
  C.H.

• “Have recommended agency to a number of people."
  S.W.

• “Julius and Jonas were both wonderful caregivers to my husband. He enjoyed having them in our home. Always happy and ready to do work…"
  B. S.

• “Thank you very much for selecting someone who my parents have found appropriate. They are now recognizing the value of this added support."
  Dr. I.C.

• “Elsie was great! My Mom liked her. Would recommend her highly. Would request her again."
  J.H.

• “This year has literally flown by, and I would be remiss if I didn't acknowledge the unfailing contributions that you team has made to the administration of my mother's caregiver schedules. It is as a result of their diligence and thoughtfulness that I am able to continue to provide for my mother in her home. Thank you very much."
  S.D.

• “...don't know what I will do without you and Living Assistance and all the gifts they have brought into Midge's and my lives."
  P. M.

• “You have brought spring into the living room, and reminded me how fortunate I am to have kind people to help me."
  L.G.

• “David, … a special thank you as well to each of the wonderful women who helped care for my father…my daughters and I will be forever grateful to you and his caregivers for all the help you gave to me and my father. Thank you.”
  S. M.

• “David...thank you so much…Dora is a super worker.”
  P. S.

• “Thank you for the lovely flowers and all the help you gave to me and my mother. I don’t know what we would have done without you and your wonderful angels…your kindness has helped us.”
  S. M.

• “We appreciate your interest and the level of quality services you provide!”
  R. S.

• “David…your organization was instrumental in having Brenda bring such comfort and joy to my mother. Thank you.”
  C. D.

• “We can’t thank you enough for the efforts and perseverance put forth to find the appropriate person to look after our mom.”
  B. C.

• “Your thoughtfulness is sincerely appreciated and will always be remembered.”
  I. A.

• "The thoughtfulness, care, compassion, cheerfulness given to John and myself during the all too short time looking after us was incredible. Thank you for such wonderful assistance."
  E.B.

• "Thanks David for your courtesy and promptness for getting someone so quickly."
  B.S.

• "A special thank you as well to all the wonderful women who helped care for my father and especially Maria... My daughters and I will be forever grateful to you and his caregivers."
  S.M.

• "We appreciate the help and the personal service you provided during her recent illness."
  Dr. T.T.

• "Your organization was instrumental in having Brenda bring such comfort and joy to my mother."
  C.D.

• "Met the new 'Lauris' today and she is delightful and mother thinks she is terrific. Thank you."
  A.J.M.

(Original correspondence may be viewed at our office)