Living Assistance Services - Toronto Office (including Etobicoke)
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Accolades
- "We were very grateful for the years of service received through your agency, and the caregiving provided by your caregivers both in her own home and later at the Bradgate Arms Retirement Residence was exceptional. Nieves and Elsa provided outstanding care at all times to our beloved mother, mother-in-law and grandmother. Treating her at all times with kindness, dignity, support, companionship, friendship and compassion ... We are thankful for all of your assistance and highly recommend your agency and these two wonderful caregivers."
Peter & Elsa Southam
- “We want to express our sincere thanks for all the kindness and caregiving you gave to our mother and our family. Raana was indeed an excellent caregiver and support for Mom. She looked after Mom in both her physical care needs as well as on a stimulating academic level. With sincerest thanks and fondest regards.”
S.H
- “Hilda was definitely a caregiver who was above average in her skills, attitude and emotional giving. There was no job she wouldn’t do for our mother and her ongoing training allowed her to be trusted and respected by the staff at Houses of Providence.
She calmly reacted to any situation and reported to us accurately the daily situation. As well as personal care, Hilda also knew about mental and emotional care. A walk outside; smell the flowers, interacting with others, as well as one on one chats.
I would very highly recommend Hilda as a caregiver and feel that anyone who has her to look after a family member or friend would indeed be fortunate as we were. Thank you. I would also like to thank Rafia, for her compassion and assistance.”
Donna Cultrera
- "Mom is over the moon about Rosemary. She abolutely loves having her around. I'm so pleased. Thank you and we'll keep in touch."
Dr.T
- "Thank you for allowing me the privilege of having Jessica's company these past few years. She has been in every way a truly wonderful companion. Her caring, intelligence and industry have been much appreciated."
M.B.
- "Susan thanks so much. The team has been outstanding. I would be happy to be a reference."
J.G.
- “The Living Assistance support staff have been very special in the minds of my parents over the past few months. Three names immediately come to mind: Cheril, Eugenia and Jackie. They are to be commended for their devotion, care and professionalism."
K.T.
- “We would like to thank Rafia and Donna for all their help over the last year. Organization and service from LAS was flawless. The home care provided by Donna was fantastic, we felt lucky to have someone with her experience and character to take care of our mother."
Michael Godbold
- “Susan was a fantastic help in caring for my mother. She was knowledgeable, responsive and compassionate. Her generally positive outlook on life was greatly appreciated by my mother and my mother's live-in help. Any of your clients will be lucky to have Susan on their case."
Struan Robertson
- “From the initial meeting, Susan Sainsbury exhibited such an amazing professional and assuring presence that I knew we had chosen the right agency. She was truly incredible in all of her dealings with every member of our family throughout this very stressful ordeal. Right down to her constant communications with mum's doctor's office and organizing her pills each week, Susan showed an incredible attention to her patient's details and care. Susan is truly the face and person for LAS.
The constant caregivers were excellent and were able to bond with Mum. Sophie, Kausar, Megan were wonderful. Some consistent weekend care (Virginia was excellent and lovely) was helpful for my mother on the lonely weekends.
Overall, our family was extremely pleased with the extent and quality of care over the 14+ months for my mother as she declined. The agency reacted well to the changes in the patient and was very attentive. Excellent back-up coverage. Thank you so much for making the final months of my mother's life as enjoyable as possible."
Alexandra Burgess Norris
- “Raana was a great help getting me on my feet again. Tessie was a such a happy, cheerful person. Both she and Raana were a great pair - helpful and I couldn't have asked for nicer ladies. They both fitted in and it was a pleasure having them in my house."
W. M. Wilson
- “It was a pleasure to work with Raana over the past two years (and more recently Teodola). Raana clearly understood the dementia issues my in-laws were dealing with. She was kind and thoughtful and clearly worked hard to develop a rapport with my in-laws. I relied on her and was confident that she would take good care of them."
E. Ellis
- "...I want to thank you, David, for all your council and understanding with my mother. It is a hard task to deal with the progression of anyone suffering with Alzheimer's and I thank you for your help. In some situations, I didn't have the faintest idea how to proceed and when I though I had an idea, it was so helpful to be able to ask for your advice. Thank you for carefully tailoring my mother's needs as her situation progressed. It takes someone who is listening to modify schedules when life takes a turn down a different road. Each person that you provided for my mother had the skills to care for her in the progressing condition, finally culminating in your greatest gift, Hilda Pena...We would both hope that should we ever find ourselves in the hospital, that Hilda would be on that shift. She would make anyone feel special and not afraid..."
R & B Baxter Smith
- "Raana continues to be a blessing in our home - angel indeed! As I said on the phone recently, sometimes, her amazing intuition reminds me of 'Radar' on 'M.A.S.H' (TV sitcom). Her talents are beyond the boundaries of my comprehension!"
C. Kuzymn
- “David, I want to thank you and all your staff, Susan, Rafia and Elvira for their kindness .... Collectively you made such a difference in arranging care and I would like to take this opportunity to thank you all... Please pass along our deepest gratitude to all the caregivers who treated with such kindness and consideration. I will never forget their service."
D.L.
- “Again thank you for everything. We have been so happy that idea back in August 2008 was such a very good fit from both a practical and a personal perspective. Please thank David Porter...Irene, Cristina, Mailyn and Erma were all exceptional. Living Assistance, you and your team, did Mum proud. Such a very hard thing to do to care for someone who doesn't really want to live, for two years. But their care made it bearable, and they continued to joke, to coax, to soothe, to explain, to care and ultimately to love Mum. What a gift. Thank you all."
G.
- “Thanks for sending me 'one of your best'. I hope to see Eugenia again."
J.
- “Thank you for everything, really. Please pass on to Gemma how much we all loved how well she cared for my for us. She was fabulous..."
B.G.
- “At the beginning, it was fairly easy but as the dementia became more pronounced in the last 4 years, it became increasingly a challenge and an enormous worry. Then after her stroke, Living Assistance became her "it" girl and I cannot tell you the sense of relief you and Lea and Jessica, provided to me for the last year and a half. Please let me know if I can provide a reference or talk to family members about my experience with Living Assistance. Sometimes, in the early period of need, a family sees your service as temporary, to get over a crisis. But at a certain age it is a gradual but downward trajectory in health and the need increases more quickly than our recognition allows. Sometimes, we don't know we need so much help until it is there and then one wonders how someone managed without it. A number of people who work at Bridgepoint mentioned that the essence or spirit of Mrs. ABC was very much evident. This was because of the sensitivity and understanding of Lea and Jessica that her needs were of a grooming nature first and foremost. Being clean and sparkly, hair up, lipstick on, clean clothes, starting the day fresh. Then off they would go to daily activities around the hospital. The doctor on palliative agreed with me that Lea and Jessica kept Mrs. ABC alive much longer than if she had not had that tlc. David, you're doing a great job."
Mrs. P.M.
- “... I am very happy with my caregiver. Jessica is a delight and so very helpful."
M.H.
- “I must say Norma, Bell and Genn were absolutely magnificient....these are very special women."
C.P.
- “Susan - Thank you so much for your support and wonderful care of Dad over these past years. Your steady guidance and advice when we needed it have been so much appreciated and you made Dad's life more enjoyable with your excursions, treats and lively visits. We are very grateful for everything you've done."
J.A.
- “Ludy was a big help. Please thank her again."
M.E.W. / B.W.
- “I can't thank you enough. I feel like a huge weight has been lifted from my shoulders and I have someone that my mom likes (and vice versa) to help carry the load. It really has been the best Christmas present. A real addition to our family...and I enjoy the professionalism of your office and dealing with you too Rafia. Thank you for everything."
L. T.
- “Dear David...Many thanks for your choices of Jessica and Shinette. It made everyone's life so much easier...to have such great gals...your personal attention was much appreciated."
B. S.
- “David, Mailyn was super! I’d love to have a repeat performance. Will be in touch. Thanks so much."
W.S.
- “David…thank you for your services. I found Arlene, Khadija and Raana to be excellent care(caring)givers. I have referred Living Assistance Services to a fellow patient.”
D. R.
- “Rafia and David…I am so glad that Bell was with Rita over this past month…It was comforting for Rita (and for me) to have someone spend time with her each day. Thank you and to Bell for your assistance during this difficult time.”
J. M.
- “David … thank you for your kindness and consideration. Please give my best to Marion. I’ll miss her even more now…”
M. C.
- “Many thanks for sending Didi to take care of my son at Sunnybrook. She was terrific and certainly helped us through a difficult time.”
T. T.
- "I can't remember if it was the CCAC or the Social Worker at TEGH who gave me the name of a few organizations to contact regarding personal care... However, Living Assistance was the best response...I was appreciative of the care and attention Bell was able to provide and the flexibility of both Bell and the administrative staff..."
J.M.
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